Policies

Thank You for Respecting Our Policies

Our Unique and Beautiful Piece of Private Property has been Enjoyed by Many Visitors for Decades.
We are happy to share these natural treasures with those that are happy to observe our policies in exchange.

We have laws and policies imposed upon us by the government and insurance (and common sense) that we have no choice but to pass on to our guests. Our years of experience and small staff also dictate how the hot springs must be run in order to be available to the public. The expectations of our guests are very important to us and though we accept it is impossible to please everyone, we believe our policies are as fair as can be for the vast majority of visitors. We take violations of these policies very seriously.

Click on the tabs above to get more information about the policies that pertain to you.

Feel free to ask questions. Thank you for understanding.

 

Reservation and Cancellation Policy for All Reservations

(Except for The Sacajawea Lodge When Reserved in its Entirety)

Scroll Down for the Entire Sacajawea Lodge

Making a reservation indicates you understand and accept our policies. Please feel free to ask for clarification.

At the time of booking a reservation you authorize a $15 NON-REFUNDABLE down payment ($5 for RV), per reservation night, charged to the credit card you use to hold the reservation. Your reservation is guaranteed with the successful credit card transaction. You may still take advantage of our $5 per night cash discount by paying the balance upon arrival with cash. Please note, we do not accept checks. Sorry for the inconvenience. Thank you for understanding.

As of TWO WEEKS PRIOR to your reservation, if you should cancel, we reserve the right to charge your card for 50% of your total reservation lodging cost less the $15 per reservation night down payment.

If you should cancel within ONE WEEK of your expected arrival date we reserve the right to charge your card for the entire remaining amount of the reservation total less the $15 per night down payment.

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Reservation and Cancellation Policy for the Sacajawea Lodge When Reserved in its Entirety

Scroll Up for Cabins, Lodge Units & RVs

Making a reservation indicates you understand and accept our policies. Please feel free to ask for clarification.

At the time of booking a reservation, a $300 check, damage and cleaning deposit, as well as a NON-REFUNDABLE $100 down payment, per reservation night, is required. Your reservation is guaranteed upon receipt of this deposit (check clears bank) and the successful charging of your credit card for the down payment. If the deposit check is not received within 2 weeks of making the reservation, we reserve the right to charge your card $315 which includes a non-refundable 5% credit card fee.

Remaining payment due is required in full, less the down payment, prior to access being granted to the lodge. You may still take advantage of the $20 per night cash discount by paying the balance upon arrival with cash. Please note, we do not accept checks at the time of check in. Your $300 deposit will be returned to you at the end of your stay after the lodge has been satisfactorily inspected.

As of THREE MONTHS PRIOR to your reservation, if you should cancel, we reserve the right to keep your deposit and charge your card for 50% of your total reservation lodging cost less the $100 per night down payment and $300 deposit.

If you should cancel within ONE MONTH of your expected arrival date we reserve the right to charge your card for the entire remaining amount of the reservation total (less the initial $100 per night down payment and $300 deposit).

POOL POLICIES YOU AGREE TO UPON ENTRY

  • Please Be Respectful of Our Private Property.
  • Please Be Respectful of Other Guests, Many of Whom Are Here For Relaxation.
  • Please Shower Before Entering the Pool, Hot Tub or Sauna.
  • We Can Not Be Held Responsible for Injury – Enter at Your Own Risk.
    • No Lifeguard on Duty
    • No Running
    • No Diving or Head First Entries
    • No Glass Objects of Any Kind Allowed (State Law)
  • We Want Your Children to Enjoy the Pool, but Please Be Responsible for Them.
    • No Children Under 14 Without a Guardian
    • No Children Under 14 Allowed in the Sauna
    • No Children Under 5 Allowed in the Hot Tub (State Law)
    • Children Who Wear Diapers Must Wear Swim Diapers
  • Please Do Not Litter the Traffic Areas With Personal Belongings.
    • Please Use the Baskets on the Shelves to Avoid Clutter and Tripping Hazards.
    • Please Leave Valuables in Your Vehicle or Lodging Unit as We Cannot Be Held Responsible for Loss of Any Kind.
  • Food and Beverage Policies (State Laws, Liquor Laws, Health Dept Laws)
    • No Outside Food or Beverage Allowed Except Approved Water Containers.
      • Approved Water Containers Cannot Be Made of Glass.
      • Approved Water Containers Must Have a Lid That Will Prevent Spills.
      • Owners of Approved Water Bottles Must Be Willing to Have the Contents of Their Bottle Inspected.
    • Food and Beverage Purchased Here are Only Allowed in Designated Areas.
      • Water in Approved Containers are the Only Exception.
      • No Food or Beverage Allowed in the Pool, Hot Tub or Sauna.
      • No Food or Beverage Allowed in the Pool Area or Hot Tub Area.
      • No Food or Beverage Allowed in the Areas Surrounding the Pool and Hot Tub.
      • When the Dome is Off of the Pool, the Wooden Decks are the Only Acceptable Areas for Food and Beverage.
      • When the Dome is Over the Pool, the Only Acceptable Area For Drinks Purchased at Our Bar is on the Shelf by the Pool Office. Please Note That There May Be Times That This is Not an Option.
      • Food and Beverages Purchased in the Pool Office May Be Kept in the Baskets, Along With Personal Belongings, Provided the Liquids are in Bottles with Screw Top Lids Tightly Secured.

Violations Will Result in Immediate Dismissal of the Entire Party From the Property

Thank You For Your Cooperation. Enjoy Your Visit!

LOST TRAIL HOT SPRINGS LODGING

The Policies You Agree to Upon Checking-In to a Cabin or Lodge

  • Per our Cancellation Policy, we reserve the right to NOT issue a refund for early departures.
  • Our Pet Policy is as follows: Pets are only allowed in cabins 3 – 9, NOT cabins 1, 2 or 10. Pets are not allowed in the Lewis Lodge motel units or the Sacajawea Lodge. There is a pet fee of $25 for one pet, up to two nights or two pets for one night. Should you choose not to declare your pet upon check-in, the fee will be $50 per pet, per day. Pets may not be left in the cabins unattended, except when you are visiting the pool or restaurant, and may not be left in vehicles overnight. Please do not allow pets on furniture or bedding. Dogs must be on a leash and picked up after.
  • The fee for excessive cleaning is $200, minimum. Please be respectful of our property. We expect our guests to conduct themselves in a dignified manner. All lodging units are non-smoking. You will be held responsible for damage caused by you or your party. “Goodnights” are available in the office. Pets in non-pet friendly units, same fee.
  • Please declare the number of guests in your unit. If the number of guests exceeds the maximum for that unit, you will be asked to move to a larger cabin or to pay $27 extra per guest. If you do not declare extra guests now, there will be a charge of $50 extra per guest when we discover them.
  • Our insurance does not allow open flames of any kind in any of our lodging units nor on porches. This includes, but is not limited to, propane and charcoal grills, gas fifth burners, candles, etc. The fine for violations of this policy may be as high as the replacement value of the building the offender is putting at risk.
  • Hot Springs access, included with lodging, is not transferable to any other guest.
  • There is to be no food or beverage brought into the pool area or restaurant or decks that have not been purchased here, per Health Department and Liquor Control Board regulations. Violations of this rule will result in immediate ejection of the entire party from the property, including lodging facilities, and there will be no refunds.
  • Room towels are for personal hygiene only and are not to be removed from the lodging unit. Pool towels are available in the pool office, one per guest per day please. Cleaning cloths are available in the main lodge.
  • Children under the age of 14 must have adult companionship in the pool area.
  • If you would like to eat in the restaurant, please discuss your plans with us ahead of time. We have a small kitchen and a small staff. We prepare only that for which we have an order. The wait is shorter if we know what to expect and have time to prepare. 7:30 is our last dinner reservation. Breakfast starts at 8am. Thank you for your cooperation.
  • ATV operators must comply with Montana ATV Laws and Regulations. It requires that drivers ages 11 to 16 hold a Montana ATV Safety Certificate.
  • Quiet Time starts at 10pm. Please be considerate of your neighbors.
  • Check-Out Time is 11am.

This property is privately owned. Management reserves the right to refuse service to anyone. We will not be held responsible for accidents or injury to guests or for loss of possessions of any kind. Please comply with posted signs.

We Strive to Maintain a Family Environment. We Appreciate Your Cooperation. Thank You in Advance and Have a Wonderful Visit!

CAMPGROUND POLICIES

  • There is to be no food or beverage brought into the pool area or restaurant, including the decks, that have not been purchased here, per Health Department and Liquor Control Board regulations. Violations of this rule will result in immediate ejection of the entire party from the property, including the campground, without refunds issued.
  • You will be held responsible for damage caused by you or your party. The fee for excessive cleaning is a minimum of $200. Please be respectful of our property. Party debris and bodily fluids have a proper place. We expect our guests to conduct themselves in a dignified manner.
  • Quiet Time starts at 10pm. Please be considerate of your neighbors. Generators are not allowed at any time.
  • Check-Out Time is noon unless other arrangements have been made with management.
  • Children under the age of 14 must have adult companionship in the pool area.
  • If you would like to eat in the restaurant, we greatly appreciate reservations and pre-orders to cut down on wait time. We take our last dinner reservation at 7:30 and open for breakfast at 8am.
  • Pets are not allowed in the pool or restaurant areas, Cabins 1, 2 or 10, the Lewis Lodge motel units or the Sacajawea Lodge. Pets may not be left unattended in vehicles overnight. Dogs must be on a leash and must be picked up after.
  • ATV operators must comply with Montana ATV Laws and Regulations. It requires that drivers ages 11 to 16 hold a Montana ATV Safety Certificate.
  • This property is privately owned. Management reserves the right to refuse service to anyone. We will not be responsible for accidents or injury to guests or for loss of possessions of any kind.

We Strive to Maintain a Family Environment. We Appreciate Your Cooperation.

Thank You in Advance and Have a Wonderful Visit!

PET POLICY

Dogs must be on a leash and picked up after.

Pets are only allowed in cabins 3 – 9, NOT cabins 1, 2 or 10.

Pets are not allowed in the Lewis Lodge motel units or the Sacajawea Lodge.

There is a pet fee of $25 for one pet, up to two nights or two pets for one night.

Should you choose not to declare your pet upon check-in, the fee will be $50 per pet, per day.

Pets may not be left in the cabins unattended, except when you are visiting the pool or restaurant, and may not be left in vehicles overnight.

Please do not allow pets on furniture or bedding.

FOOD & BEVERAGE

There is to be no food or beverage brought into the pool area or restaurant or decks that have not been purchased here, per Health Department and Liquor Control Board regulations. Violations of this rule will result in immediate ejection of the entire party from the property, including lodging facilities, and there will be no refunds.

  • Food and Beverage Policies (State Laws, Liquor Laws, Health Dept Laws)
    • No Outside Food or Beverage Allowed Except Approved Water Containers.
      • Approved Water Containers Cannot Be Made of Glass.
      • Approved Water Containers Must Have a Lid That Will Prevent Spills.
      • Owners of Approved Water Bottles Must Be Willing to Have the Contents of Their Bottle Inspected.
    • Food and Beverage Purchased Here are Only Allowed in Designated Areas.
      • Water in Approved Containers are the Only Exception.
      • No Food or Beverage Allowed in the Pool, Hot Tub or Sauna.
      • No Food or Beverage Allowed in the Pool Area or Hot Tub Area.
      • No Food or Beverage Allowed in the Areas Surrounding the Pool and Hot Tub.
      • When the Dome is Off of the Pool, the Wooden Decks are the Only Acceptable Areas for Food and Beverage.
      • When the Dome is Over the Pool, the Only Acceptable Area For Drinks Purchased at Our Bar is on the Shelf by the Pool Office. Please Note That There May Be Times That This is Not an Option.
      • Food and Beverages Purchased in the Pool Office May Be Kept in the Baskets, Along With Personal Belongings, Provided the Liquids are in Bottles with Screw Top Lids Tightly Secured.

Violations Will Result in Immediate Dismissal of the Entire Party From the Property

Thank You For Your Cooperation. Enjoy Your Visit!

 

Internet Privacy and Security Notice

Policy – Requirements

Lost Trail Hot Springs Resort respects each individual website user’s right to privacy. Any personal information that is collected will not be disclosed to any third party except as required by applicable law, unless the website user has expressly permitted the disclosure or “opted in” to allow the disclosure. The purpose of this statement is to inform website users of the use of information that may be collected while they are visiting the Lost Trail Hot Springs Resort website.

Citizens and businesses are not routinely asked to provide personal information to visit the Lost Trail Hot Springs Resort website or to download information. We may request personally identifiable information from you in order to provide requested specialized services, but such information is handled as it would during an in-person visit.

Montana law controls the level of access to personally identifiable information maintained in public records at state and local levels of government. Information that is generally available under Montana law may be posted for electronic access through associated agency websites.

Use of Client Email Addresses

Email addresses obtained as a result of a request to the website will not be sold or given to other private companies for marketing purposes unless it is specifically stated when the email address is requested and the user “opts in” to having their email used in the stated fashion. The information collected is subject to the access and confidentiality provisions of Montana Code and Federal law. Email or other information requests sent to the Lost Trail Hot Springs Resort website may be maintained in order to respond to the request, forward that request to the appropriate entity, communicate updates to the Lost Trail Hot Springs Resort website that may be of interest to clients, or to provide the website designers with valuable customer feedback to assist in improving the site. Individuals will be provided with the ability to “opt in” at any time to receive communication regarding new service updates.

Data Security and Quality

Lost Trail Hot Springs Resort is committed to data security and the data quality of personally identifiable information that is either available from or collected via the Lost Trail Hot Springs Resort website, and has taken reasonable precautions to protect personally identifiable information from loss, misuse or alteration. Any third parties responsible for this information are committed to the same principles, and also are required by contract to follow the same policies and guidelines as Lost Trail Hot Springs Resort in protecting this information. Unless otherwise prohibited by state or federal law, rule or regulation, the individual is granted the ability to access and correct personally identifiable information whether or not the information inaccuracy was accidental or created by unauthorized access.

Third-Party Websites

Various third-party websites may be linked through the Lost Trail Hot Springs Resort website and other websites. Since Lost Trail Hot Springs Resort has no control over these third-party websites, visitors to those sites are advised to check their privacy statements and be cautious about providing personally identifiable information without a clear understanding of how the information will be used. Lost Trail Hot Springs Resort accepts no liability for other entities that are linked to the Lost Trail Hot Springs Resort website. Visitors may also wish to consult privacy guidelines such as those recommended by the Online Privacy Alliance.

Website Security

For information security purposes, the computer systems that host the Lost Trail Hot Springs Resort website employ software programs to monitor network traffic to identify unauthorized attempts to compromise its devices. These attempts to cause damage could be subject to legal action.

Criteria

Lost Trail Hot Springs Resort web pages that collect personally identifiable information from a website user, will apply the following criteria:

  • The website must identify who operates it.
  • The website must provide the address and telephone number, as well as an email address, where a contact can be made.
  • The website must give a general description of the types of third parties that may obtain the information that is being collected.
  • The website must provide the website user the ability to “opt-in” for allowing their information to be used in other ways than for the purpose of the website.

RequirementsUnless there is a statutory exception, the Lost Trail Hot Springs Resort website must link to this privacy policy. This link will be provided by ITSD. Exceptions to this policy may be obtained from the Lost Trail Hot Springs Resort Webmaster.

Definitions

For the purposes of this policy, the following definitions apply:

Government: The state which includes the state of Montana or any office, department, agency, authority, commission, board, institution, hospital, college, university, or other instrumentality of the state and political subdivisions of the state which includes any county, city, municipal corporation, school district, or other political subdivision or public corporation.

Personally identifiable information: means individually identifiable information about an individual collected online, including:

  • A first and last name
  • A residence or other physical address, including street name & name of a city/town
  • An email address
  • A telephone number
  • A social security number
  • Unique identifying information that an Internet service provider or a government website operator collects and combines with any information described above.

References – Laws, rules, standard operating procedures and applicable policiesHB 281 – Internet Information Privacy Act 2-17-550 through 2-17-553, MCA (Link to Law)

Contact Information

If you have any questions about this privacy statement, please contact us at:

Lost Trail Hot Springs
283 Lost Trail Hot Springs Rd.
Sula, MT 59871
Email: losttrailhotsprings@yahoo.com

About Lost Trail Hot Springs

Lost Trail Hot Springs Resort is located at the base of Lost Trail Pass in the beautiful Bitterroot Valley of Western Montana. We have year round opportunities galore for photographers, bird watchers, nature lovers, hikers, bikers, hunters, fishermen - everyone!

Halfway between Yellowstone and Glacier, make this your overnight getaway from the crowds as you journey on your jam-packed once-in-a-lifetime Montana experience!

Contact

283 Lost Trail Hot Springs Road
Sula, Montana 59871
Phone: (406)821-3574 from 8am - 9pm
Email: losttrailhotsprings@yahoo.com
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